Overview

These Terms & Conditions are valid for participation to the Tango.Guide productions. By participating to the event, you agree to these terms. There might eb events promoted by us but not organized by us, for these events please contact the organizers for your questions.

Cancellation by the Organizer

In case of force majeure related to the COVID-19 crisis, if the Organizer has to cancel the event, participants will be reimbursed their payments.

COVID Measures

The Organizer will apply the COVID measures dictated by the authorities, whatever they may be at the date of the event. In order to attend the event, participants will have to accept these measures.

Adjustment of Program

The organizer and/or the venue reserves the right to make alterations to the published program.

​Responsibility for Injuries and Personal Belongings

All participants are attending the event at their own risk and the Organizer does not take any responsibility for participants’ injuries or health issues that might happen during the event. The Organizer does not take any responsibility for participant belongings. Damage claims against the Organizer are not possible. The participants are liable for damages to rooms, objects and to third parties caused by themselves.

Imagery

By participating to the event, you consent to be photographed or filmed by a photographer who may be present at the event. The only aim of these photographs is to portray the festival. The Organizer is not responsible of the use external companies’ make of these photographs without previous permission.

​Safe Environment

We believe in creating an environment where people in the tango community can learn, dance, grow and feel safe. Discrimination or harassment on the basis of sex, gender, national origin, ethnicity, religion, race, sexual orientation or disability will not be tolerated at all. The participant and Organizer promise to work together to keep dance spaces and venues safe and welcoming for all people.

 

*These terms and conditions may be updated from time to time without prior notice. Please consult them regularly…

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that we don’t accept refund requests 50 -fifty- days prior to the event date.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tango.guide to initiate your request.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to Us.
Please email us at hello@tango.guide to initiate your return process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@tango.guide for questions related to refunds and returns.